Some Dubai clinics already do — Dr Elsa charges AED 300 non-refundable a day before, and other clinics take card details at booking. Others take nothing and confirm bookings by hand the next working day. That split is exactly what the pilot tests on your own numbers before you commit to anything wider.

No. It handles the booking-and-deposit conversation — the part that happens on WhatsApp at 9 PM when nobody's at the desk. Your team still runs consultations, in-person questions, and anything that needs a judgment call.

It handles Arabic, English, Hindi and Urdu, including natural mid-sentence code-switching — the way Dubai clients actually type. Treatment vocabulary — filler, toxin, HIFU, laser — is native in each language, not a translated script.

That's the target, not a side feature — booking, deposit status and cancellations sync so the slot is real everywhere, not just in a chat thread. If your PMS doesn't have an open API yet, we wire it up during onboarding; until then it runs alongside your current process.

We follow UAE data-protection posture and design with NABIDH in mind — encryption in transit and at rest, access logging, data kept in-region. We are not certified under NABIDH or any DHA health-data scheme today, and we won't claim otherwise. We'll tell you exactly where we stand before any patient data touches the system.

Your clinic, always. Deposits move through Ziina, Mamo or Telr payment links tied to your own merchant account — we never touch or hold the money. We put the link into the conversation and confirm the payment landed.

It books and qualifies — treatment type, practitioner, downtime, price range from your list. It does not give medical advice, ever. Anything clinical gets routed to your team or booked as a consult with the doctor. That line doesn't move.

It goes to the waitlist automatically, by WhatsApp template, before the calendar even shows a gap. Outbound recall and backfill messages need opt-in on file — we capture that at the first booking, per WhatsApp Business policy.

Days, not weeks, for setup — your WhatsApp Business number, calendar access, treatment list and pricing rules. No hardware and no PMS migration required to start; it runs alongside what you have today while the 30-day pilot proves it on your own numbers.